Shipping policy
Thank you for shopping with Charmaine Jewels. Every order is carefully packaged with the same attention to detail that goes into each piece of jewelry.
Complimentary Shipping
We are pleased to offer complimentary insured shipping on all orders within the United States. Shipping costs are fully covered by Charmaine Jewels.
Shipping Method
All orders are shipped via USPS Priority Mail and include:
- Complimentary insured shipping
- USPS Priority Mail service
- Tracking information
- Secure packaging
Once your order ships, you'll receive a confirmation email with your tracking number so you can follow your package every step of the way.
Processing Time
Orders are typically processed within 2–5 business days. Please note that orders placed on weekends or holidays will begin processing on the next business day.
Delivery
Once shipped, delivery times are estimates provided by USPS and may vary depending on your location or unforeseen shipping delays.
Shipping Address
Please ensure your shipping address is correct before completing your purchase. Charmaine Jewels is not responsible for delays or delivery issues resulting from incorrect or incomplete shipping information.
Lost or Damaged Packages
Every order is shipped with insurance for added peace of mind. If your package is lost in transit or arrives damaged, please contact us at info@charmainejewels.com within 48 hours of the delivery date. We'll work with USPS to investigate the claim and assist you as quickly as possible.
Questions?
If you have any questions about your order or shipping, we'd love to help. Please reach out to us at info@charmainejewels.com.